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IDProjectCategoryView StatusDate SubmittedLast Update
0000572T99X171.00 SKB EagleSW Issuepublic2019-03-22 16:172019-04-17 09:09
Reporter(ALTech) Eric KimAssigned To(ALTech) Eric KimDue Date
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0000572: [BT] Sound path defect when connecting earphones
DescriptionIt has been encountered that the sound is played in TV even though it's indicated as audio(BMM_Audio_BA01) connection in remote control & accessory menu when connecting earphones to RCU after BT connection is done.

[Test Procedure]
1. Make sure to be BT connection
2. Plug in earphones to RCU
3. Verify if BT's audio is connected in remote control & accessory menu
4. Verify if the sound is played onto earphone

[Actual Result]
The test step (3) is OK(display as audio connection), but the sound is played in TV

[Expected Result]
The sound must be played by earphone

[Version]
-. v15.502.6(build 3/19)
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Users monitoring this issue

User List (ALTech) Jewoo Lee , (ALTech) SY Yoon , (SW) Jacky Chiang

Activities

(ALTech) Eric Kim

2019-03-22 16:17

developer  

LogFilter_20190322_164138.7z (230,974 bytes)

(SW) Kerwin Chen

2019-03-26 21:50

developer   ~0001717

This issue is related to 0000557.
We will check again after 0000557 is resolved.

(ALTech) Eric Kim

2019-03-27 10:21

developer   ~0001723

Hi Kerwin,

Ok, let me check this issue after 557 issue would be fixed.

(SW) River Wong

2019-04-02 19:32

developer   ~0001831

This will be fixed in the next firmware release r8.

(ALTech) Eric Kim

2019-04-10 11:58

developer   ~0001954

Hi River,

When verifying it with r8 version, sound is OK, but the same issue has been reproduced after about 20 seconds.
Please check again it.

(ALTech) Eric Kim

2019-04-10 13:32

developer   ~0001955

Hi River,

Just checked this symptom with Kerwin, it has not been reproduced yet.
Once it's produced, will update it.

(ALTech) Eric Kim

2019-04-17 09:09

developer   ~0002042

It has not been reproduced in the latest version(v15.502.12), so we will manage this kind of issue to ID-557.
Thanks for your active support.

(ALTech) Eric Kim

2019-04-17 09:09

developer   ~0002043

It has not been reproduced in the latest version(v15.502.12), so we will manage this kind of issue to ID-557.
Thanks for your active support.

Issue History

Date Modified Username Field Change
2019-03-22 16:17 (ALTech) Eric Kim New Issue
2019-03-22 16:17 (ALTech) Eric Kim Status new => assigned
2019-03-22 16:17 (ALTech) Eric Kim Assigned To => (SW) Kerwin Chen
2019-03-22 16:17 (ALTech) Eric Kim File Added: LogFilter_20190322_164138.7z
2019-03-22 16:17 (ALTech) Eric Kim Issue Monitored: (ALTech) SY Yoon
2019-03-22 16:17 (ALTech) Eric Kim Issue Monitored: (ALTech) Jewoo Lee
2019-03-22 16:18 (ALTech) Eric Kim Issue Monitored: (SW) Jacky Chiang
2019-03-26 21:50 (SW) Kerwin Chen Note Added: 0001717
2019-03-27 10:21 (ALTech) Eric Kim Note Added: 0001723
2019-04-02 17:04 (SW) Jim Chen Assigned To (SW) Kerwin Chen => (SW) River Wong
2019-04-02 19:32 (SW) River Wong Assigned To (SW) River Wong => (ALTech) Eric Kim
2019-04-02 19:32 (SW) River Wong Status assigned => resolved
2019-04-02 19:32 (SW) River Wong Resolution open => fixed
2019-04-02 19:32 (SW) River Wong Note Added: 0001831
2019-04-10 11:58 (ALTech) Eric Kim Note Added: 0001954
2019-04-10 11:58 (ALTech) Eric Kim Status resolved => assigned
2019-04-10 11:58 (ALTech) Eric Kim Resolution fixed => open
2019-04-10 11:58 (ALTech) Eric Kim Description Updated
2019-04-10 13:32 (ALTech) Eric Kim Note Added: 0001955
2019-04-17 09:09 (ALTech) Eric Kim Note Added: 0002042
2019-04-17 09:09 (ALTech) Eric Kim Status assigned => closed
2019-04-17 09:09 (ALTech) Eric Kim Resolution open => fixed
2019-04-17 09:09 (ALTech) Eric Kim Note Added: 0002043